Reviews of Chestnut Lodge Services

This was the second time we had need to use Chestnut Lodges for a pet cremation, this time for our much loved cat Olivia when she passed away unexpectedly. We received a thoroughly professional and respectful service, my calls and emails were dealt with with such empathy and compassion, I was given accurate information on the various options available, and it really felt like the staff really understood exactly how awful it is to lose a much loved pet, they were so kind and helpful at a time when I was feeling very distressed and barely able to hold a conversation without bursting into tears. They arranged the collection from the vets practice and the ashes and paw print casts were delivered back to us very quickly and with great dignity, in a carefully packaged and nicely presented box. I can absolutely recommend Chestnut Lodge for anyone dealing with the sad loss of a pet.

Kind, compassionate yet efficient
Left feeling my Poppy dog had been handled with the utmost respect and dignity
Thank you

Thoroughly professional from start to finish, Kim is an asset to your company.

We are very grateful to have been introduced to Chestnut Lodge following the sad passing of our dear cat Leo, who had been part of our family for over 18 years. There was a real sense of empathy and care from the outset, which continued through to receiving Leo back home, along with the requests that we had made. Beautifully packed with great care and attention and heartfelt messaging.
Thank you so much.

I want to extend my deepest thanks for the care and compassion you showed while looking after my precious cat during her final journey. Your kindness and attention to detail truly made a difference during such a difficult time.

The picture frame, clay paw print, and fur clipping were all so beautifully done. They brought me immense comfort, and I couldn’t be more pleased with them. Your thoughtful touches mean the world to me, and I will cherish these keepsakes forever.

How very fortunate we were to find and choose Chestnut Lodge Pet Crematorium whilst seeking a same-day solution after we had to have our terminally-ill cat, Cato, urgently sent to sleep at home. We delivered our beautiful boy's euthanized body here, at this peaceful, wooded site. Nothing flashy or intimidating here. Just a simple reception hut in which to check in and discuss our requirements with the lovely Kim. We were given as long as we needed with Cato in a private viewing room. We were totally at ease with leaving him in Chestnut Lodge's care while they prepared our chosen commemorative items (of which there is a wide range) and Cato for cremation. We opted to attend the start of the individual cremation 2 days later, which again gave us as long as we wanted to bid our buddy a final farewell. Kim and Zoe went out of their way to hunt down (and find!) his mislaid toy so that it could be placed in his paws 'for the journey'. They allowed plenty of time to commiserate and watch an amusing video of him. We got a real sense of genuine compassion and understanding. When we returned a few hours later to collect Cato's ashes, they and the other keepsakes were so beautifully presented; it showed a lot of thought, care and effort has been put into their service. We highly recommend this superb family business. Tracey and Alan.

Caring and kind. Thank you for taking such gentle care of my 18 year old cat Polly.

Chestnut Lodge (CL) provided a sympathetic & caring service for our very much loved Daisy, our 11 year old Golden Retriever.We much appreciated the wonderful care given to our dear pet by both Oathall Veterinary Group during the last few days and her final day on 24 September 2024.Thank you for a wonderful service

We can't thank you all enough for all your kindness and compassion at what is every pet owners nightmare.

Stephen answered my initial email out-of-hours which was very much appreciated. I'd just come back from the vet, I knew I wouldn't be able to hold a conversation without crying, so emailed Chestnut Lodge to find out some initial queries we had. Everything was answered quickly in a helpful and caring manner.

We collected our lovely Brucie from the vet the next morning and took him to Chestnut Lodge that afternoon. As soon as we arrived we knew we'd made the right choice. Everything was explained, the whole process, obviously heartbreaking, was taken care of with utmost care and understanding. We had the choice whether to say our final goodbye before leaving him for his service.

It only took 3 days before we received Brucie's ashes back in our choice of engraved black cat urn. Again, with all the care and attention to detail. We're so pleased. Thank you! We won't hesitate to recommend Chestnut Lodge.

Good night Brucie Babykins. We love you. xxx

Thank you so much for looking after my beautiful Pili, your help, kindness & compassion couldn’t have been better. I am so grateful for your wonderful service. My beloved Pili passed away peacefully in April, but I haven’t been able to write anything until now. She was 16 1/2 years young & my baby, she was my emotional support dog. I loved her for her whole life (I still do) & I shall miss her for the rest of mine. Rest well my sweet girl, my beloved angel xxx 💗